Windows Migration Manager

Arlington, VA

Posted: 09/24/2018 Employment Type: Contract to Hire Industry: IT Job Number: 227413

Windows Migration Manager

Crystal City, VA

Secret or Top Secret Clearance

 

This position is for a Windows 10 Migration and HW Refresh Technical Lead with enterprise scale Windows 10 migration experience. The role involves leadership for the Windows 7 to Windows 10 migration and IT Device replacement effort for a USG agency. The Tech lead also ensures end users getting a new laptop and a validated Windows 10 baseline image (overlaid with Office 365) receive the required advanced communication and technical support to facilitate a positive upgrade experience.  

Work will be performed out of the client’ s facilities in Arlington, VA and Washington DC. 

 

Required skills/Level of Experience:

 

Position requires 8+ years of experience with the following:
  • Experience with Windows migrations in large enterprise, including user data preservation
  • Experience with Microsoft Active Directory design/architecture, replication in multi-domains, GPO implementation, STIG settings (file/print servers, DNS, Domain Controllers and Application servers), and Azure AD.
  • Manage the build, maintenance and support base image for workstations including OS, drivers and software packages.
  • Serve as the escalation point for Managed Workstation issues and/or end user tickets
  • Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
  • Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes.
  • Create and maintain processes and documents pertaining to the managed workstation environment
  • Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process
  • Assist Managed Workstation Engineers as time allows for improvements to the workstation base image
  • Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing
  • Responsible for timely resolution of assigned incident and change tickets within established SLAs
  • Serves as liaison with clients, participating in meetings to ensure client needs are met
  • Keep IMAC Sheets updated when adding and removing devices
  • Travel to 6 Washington DC sites as necessary
  • Use Service Now call reporting tool to work service tickets
  • Assist planning, training, communications and end user support
     

    Position requires 2-3 years of experience with the following:
  • Experience with Windows 10 configuration and deployment in a large enterprise
  • Experience with Office 365 on Azure Cloud
  • Experience with McAfee and BitLocker encryption.
  • Experience with Edge, IE11, and Chrome web browsers
  • Familiarity with the Microsoft Assessment and Planning (MAP) Toolkit
  • 3+ years of experience in a managed workstation engineer or similar role. Strong technical understanding of hardware, drivers, Microsoft OS, software products and the software repackaging/sequencing process.
  • Experience developing test plans, requirements traceability matrix and test reports
  • Experience reviewing requirements and developing test cases to validate the requirements
  • Develop and implement quality control methodologies to ensure that all system applications and products meet organization standards and business requirements/use cases
  • Develop and implement software quality assurance tests to ensure proper operation and freedom from defects
  • Document and report progress to project manager and stake holders
  • Experience in analyzing, identifying, prioritizing, and managing software defects, and effectively working with developers in fixing, verifying, validating and closing defects
  • May interact with the gov't customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area
  • Strong Active Directory Experience (AD)
  • Strong Group Policy (GPO)

 
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