Windows 10 Deployment Engineer

Washington, DC

Posted: 03/25/2019 Employment Type: Contract to Hire Industry: IT Job Number: 228967

Windows 10 Deployment Engineer

Responsibilities
  • The successful candidate will have prior experience in upgrading Windows 7 to Windows 10 operating system, excellent people skills and strong problem-solving skills.
  • The candidate will work exclusively on imaging machines, migrating user profile, installing customer requested applications and deploying the device as per the schedule.
  • Test and Deploy Windows 10 Image on supported laptop and desktop including setting up printers and other peripherals.
  • Keep track of all Windows 10 issues from patches, features, deployment, permissions on the Project site and ticketing system
  • Migrating User profiles from Windows 7 to Windows 10 operating system using MDT process
  • Install requested application/s on user machine
  • Collaborate with operations, PC Lab and Helpdesk resources to troubleshoot issues related to Windows 10 migration.
  • Work directly with customer pre- and post-deployment to resolve any issues pertaining to migration process

  Education/ Experience 
  • Bachelor’ s degree and 5 years work experience in Information Technology
  • Excellent customer support skills (In-person and on the phone).
  • Excellent soft skills including a mastery of customer service – theory and execution.
  • Extensive experience with migrating users from Windows 7 to Windows 10
  • Working knowledge of active directory for Windows 10 group policy settings.
  • Familiarity with Desktop Image creation/deployment process (Quest KACE 2000 or similar)
  • Knowledge of Microsoft products such as O365, SharePoint, outlook and Skype for business.
  • Software and hardware troubleshooting skills to resolve issues arising due to Windows 10 Operating system
  • Understanding of encryption process using windows bit locker
  • Understanding of Project Management Concepts

DESIRED SKILLS:
  • Experience working with WinMagic SecureDoc Encryption tool
  • Knowledge of Quest’ s K1000 and K2000 tools for Application deployment and Image creation
  • Knowledge of Remedy ticketing system
  • ITIL Foundation Certification

Duration: 6 Month Contract-to-Hire
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