Technical Support Analyst/Engineer
TITLE: Technical Support Analyst/Engineer
JOB DESCRIPTION: Key Responsibilities
This position will primarily focus is on client desktop systems deployment and administration, mobile device and print management, in person and phone support, and personal solutions consulting. May participate in project implementation, technical training and knowledge management, and security administration. Requires outstanding customer service skills, versatility and breadth of technical skills, strong organizational skills and attention to detail, the ability to take ownership where appropriate, and the ability to help teams and projects successfully accomplish their objectives. Uses and updates Support Ticketing System. Applies knowledge of Microsoft and Apple products, ITIL methodology, change management and risk management processes, network and telecom troubleshooting, routers, TCPIP, firewalls, VPNs, and Voice services.
REQUIRED SKILLS: Skills/Knowledge
Desktop systems deployment, support and administration
Outstanding customer service skills, and versatility
Mobile device and print management support experience
Experience with Microsoft and Apple products, network and telecom troubleshooting, routers, voice services.
Experience using Support Ticketing System(s).
Security administration / knowledge - great to have.
ITIL methodology, TCPIP, firewalls, VPNs all great to have.
CULTURE: Great work/life balance
WORK LOCATION: Boston/Allston, MA
INTERVIEW PROCESS: Phone, In-Person, to Hire
SIZZLE: working at TOP Level, extensions if good fit, possible long term & great benefits.