Tech Support Specialist (CA- 11/12 Start)

Lathrop, CA 95330

Posted: 10/01/2024 Employment Type: Contract Industry: IT Job Number: BBBH78928_1727812537 Pay Rate: US$10 - US$20 per hour

Job Description


Job Title: Technical Customer Support

Job Location: Lathrup California 95330

Onsite Requirements:
  • Call center experience
  • Technical troubleshooting or technically savvy
  • Excellent communication and documentation skills

Job Description:
  • Receive inbound telephone calls, chat messages, and emails on product questions.
  • Provide excellent customer service, technical troubleshooting, and problem resolution.
  • Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
  • Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
  • Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
  • Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
  • Use professional judgment to resolve a problem.
  • Escalate customer concerns as necessary to management, as required.
  • Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution.
  • Tier 2 or 3, you will assist and communicate with Tier 1 seasonal technical support and resolve reported problems.
  • Provide assessment of existing systems and recommend improvement.
  • Develop technical solutions to be posted to both internal and external knowledge base.
  • Software testing of new and enhanced software applications.
  • Perform other duties as assigned

** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **
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About Lathrop, CA

Explore exciting job opportunities in the vibrant area around Lathrop, California! Nestled in the heart of San Joaquin County, this charming location offers a blend of rural charm and urban convenience. With its close proximity to major cities like Stockton, Modesto, and Sacramento, Lathrop provides a perfect balance of small-town living and big-city amenities. Discover the allure of nearby landmarks such as the Delicato Family Vineyards, Haggin Museum, and Micke Grove Regional Park. Indulge in the local cuisine featuring delicious farm-to-table dining options, catch a show at the Gallo Center for the Arts in Modesto, or cheer on the local sports teams. Embrace a career in this thriving region, where endless opportunities for growth and a rich cultural tapestry await you!