Sr. Salesforce Administrator

Burlington, MA

Posted: 02/13/2019 Employment Type: Perm Industry: IT Job Number: 228486

Sr. Salesforce Administrator

Softworld, Inc. client is looking for a Sr. Salesforce Administrator to support our client community and be part of a growing Customer Engagement team.  The Community runs on Salesforce and is where our client customers, partners and prospects access technical content and support, share best practices and ideas, and ask questions. This role is responsible for the technical planning, development, availability, measurement and benchmarking of the client community.

Why would you want this role?
  • To help build a Community that drives a positive customer experience.
  • To help lead strategic projects that drive digital programs to transform how customers work with the client
  • To be part of a growing Customer Engagement team that is hard working and fun.
  • To work both with customers and cross-functionally across departments.

 Key activities for this role:
  • Drive strategic projects that enable automation, leveraging Salesforce and related tools.
  • Create a dashboard and maintain relevant metrics based on company- and department-specific goals. Coordinate Community activity captured in multiple data sources including Salesforce, Google Analytics, etc.
  • Perform administrative and configuration updates for the Community. Supplement Salesforce Administration work for the Community, managing fields, editing user accounts and profiles, managing data, and other standard administrative tasks.
  • Manage internal and external requests (including releases, fixes and patches) to maintain and grow the Community. Define and maintain a detailed product roadmap for Community. Define, build, test, and iterate features and enhancements following agile product development methods. Support the communication and documentation of changes to Community.
  • Measure and benchmark the health of Community, including identifying trends and opportunities to improve. Use qualitative and quantitative measurements that helps evaluate customer engagement.

Required Skills & Experience:
  • Bachelor’ s degree and/or equivalent combination of education and experience
  • 6 or more years of work experience
  • Salesforce Administrator AND/OR Salesforce Community Cloud experience (4 or more years of Salesforce administration/configuration experience in a high-tech environment), certification preferred
  • A natural collaborator and connector of people
  • Conducting training on best practices, processes, technology and updates
  • Driving projects from conception to completion
  • Must be comfortable working with both technical and business audiences.
  • Excellent written and oral communication skills. Demonstrates a high level of diplomacy and professionalism.
  • Analyzing data and surfacing actionable insights.
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