Software Support Engineer

Boston, MA

Posted: 09/26/2018 Employment Type: Perm Industry: IT Job Number: 227474

Software Support Engineer
  • Seeking a technology professional to join our support staff whowill contribute to the successful and timely deployment of applications by building processes and procedures to package together all elements of the applications including: compiled application software, configuration data, sample code/data, and documentation.
  • This is an exciting opportunity for an engineer seeking to hone her or his skillset. We expect you’ ll have spent at least one or two years in a development operations and/or systems administration role with at least one major container orchestration tool.

  • Be part of team providing front-line production support for proprietary and third software and data to Trade Operations, Portfolio Managers, Traders and other business user teams
  • Identify, research and resolves technical problems pertinent to our applications and collaborate with the application development team or third-party vendors
  • Design, build, and code deployment automation and efficiency tools to support the software development process
  • Perform software deployments
  • Coordinate software development activities with other engineers, and managers
  • Respond to issues to support developers and end users
  • Monitor, tune, and adjust automation for maximized performance and availability
  • Acquire/build and maintains knowledge base

  • Container orchestration, preferably Docker
  • Experience with change control policies and procedures
  • Experience with Subversion/Git, Linux, Shell scripting, networking, SQL databases and open source software build processing
  • Foundational knowledge and troubleshooting of network issues (TCP/IP, DNS, etc.)
  • College degree or equivalent technical certification
  • Maintain flexibility to work evenings and occasional holidays as part of a standard work schedule


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