On-site Level 1 Technician

Massapequa, NY

Posted: 01/24/2019 Employment Type: Contract Industry: IT Job Number: 228372
Level 1 Technician Location: Massapequa, NY Duration: 12+ months
Softworld client is seeking a Level 1 Technician to work on-site in Massapequa.

LEVEL/TIER 1 Responsibilities:
* Provide direct on-site problem resolution for both on and off warranty desktop systems.
* Troubleshoot and support end-users of the Administrative, Instructional and Library systems in terms of problem solving. * Install desktop hardware and software. * Perform desktop imaging and configuration
* Install and configure printers and specialized peripherals.
* Workstation and desktop software management for all non-terminal clients
* Help to insure maximum system and network availability.
* Using the proper software, monitor systems and servers for worm/virus/spyware attacks
* Windows and/or Apple domain administration
* Active Directory administration
* Create, administer and maintain the users’ computing environments; e.g. creation and maintenance of user accounts and profiles, creation of user logon scripts, server-based storage, user file security, and user e-mail accounts.
* Troubleshoot and support end-users with logon, printing, file saving, network access, and application problems.
* Assist with deployment and installation of all hardware and software related to client environments.
* Test and install software applications for users.
* Troubleshoot and support the server systems and application software.
* Maintain system data backup and restoration procedures.
* Maintain internal intranet and external / public web sites in conjunction with, and as directed by the District/Municipality.
* Configure and troubleshoot hardware components including servers and network equipment.
* Install, upgrade and update server applications.
* Provide hardware and software evaluation to clients.
* Meet with the technical staff to review all technical designs.
* Assist with the installation of new initiatives.
* Assist in the troubleshooting of telecommunications and network equipment problems.
* Monitor system network security and uptime.
* Provide Wide-Area Network (WAN) support and troubleshooting with the Network Operations Center.
* Install and troubleshoot local and network printers, scanners and 16 multipurpose devices, digital cameras, mobile devices, removable storage devices, i.e. media drives.
* Troubleshoot and repair workstation hardware, monitors, projectors, printers etc.
* Basic workstation OS integrity troubleshooting and re-image if necessary
* Troubleshoot office and academic software, install software on local machines, user profiles and update software when applicable and prepare equipment for power point presentations.
* Troubleshoot Email and application problems.
* Troubleshoot presentation station problems, physical wiring issues.
* Clean an infected machine of worm/virus/spyware.
* Maintain computer inventory.
* Administer help desk procedures.
* Manage and monitor remote Finance Manager Backup and Disaster Recovery.
* Assist in unboxing and installing network equipment as it applies to setup, network connections, re-imaging, and post configuration testing.
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