Level 1 Technician

Baldwin, NY

Posted: 01/23/2019 Employment Type: Contract Industry: IT Job Number: 228373

 



Title: Level 1 Technician

Duration: 12 months +

Location: Baldwin, NY

Description:
  • Proficient in troubleshooting machines, printers, rolling out new machines, Windows experience, and network connectivity.
  • General knowledge and administration of Active Directory
  • Customer service skills are big.
  • Windows proficient
  • Hardware proficient
  • Experience working with a ticketing system.
     
  • Provide direct on-site problem resolution for both on and off warranty desktop systems.
  • Troubleshoot and support end-users of the Administrative, Instructional and Library systems in terms of problem solving.
  • Install desktop hardware and software
  • Perform desktop imaging and configuration
  • Install and configure printers and specialized peripherals.
  • Workstation and desktop software management for all non-terminal clients
  • Help to insure maximum system and network availability.
  • Using the proper software, monitor systems and servers for worm/virus/spyware attacks
  • Windows and/or Apple domain administration
  • Active Directory administration
  • Create, administer and maintain the users’ computing environments; e.g. creation and maintenance of user accounts and profiles, creation of user logon scripts, server-based storage, user file security, and user e-mail accounts.
  • Troubleshoot and support end-users with logon, printing, file saving, network access, and application problems.
  • Assist with deployment and installation of all hardware and software related to client environments.
  • Test and install software applications for users.
  • Troubleshoot and support the server systems and application software.
  • Maintain system data backup and restoration procedures.
  • Maintain internal intranet and external / public web sites in conjunction with, and as directed by the District/Municipality.
  • Configure and troubleshoot hardware components including servers and network equipment.
  • Install, upgrade and update server applications.
  • Provide hardware and software evaluation to clients.
  • Meet with the technical staff to review all technical designs.
  • Assist with the installation of new initiatives.
  • Assist in the troubleshooting of telecommunications and network equipment problems.
     
  • Monitor system network security and uptime.
  • Provide Wide-Area Network (WAN) support and troubleshooting with the Network Operations Center.
  • Install and troubleshoot local and network printers, scanners multipurpose devices, digital cameras, mobile devices, removable storage devices, i.e. media drives.
  • Troubleshoot and repair workstation hardware, monitors, projectors, printers etc.
  • Basic workstation OS integrity troubleshooting and re-image if necessary
  • Troubleshoot office and academic software, install software on local machines, user profiles and update software when applicable and prepare equipment for power point presentations.
  • Troubleshoot Email and application problems.
  • Troubleshoot presentation station problems, physical wiring issues.
  • Clean an infected machine of worm/virus/spyware.
  • Maintain computer inventory.
  • Administer help desk procedures.
  • Manage and monitor remote Finance Manager Backup and Disaster Recovery.
  • Assist in unboxing and installing network equipment as it applies to setup, network connections, re-imaging, and post configuration testing.
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