IT Technical Analyst
TITLE: IT Technical Analyst
· Must be able to do: software installs, data back ups, OS installs, reimaging.
· Understand remote access, VPN, MS Outlook, and Skype.
· Candidate must be able to work onsite and have the flexibility to work in other MA offices if needed.
Installs and supports both hardware and software components for user group.
Performs preventive maintenance, test and repair of equipment.
Evaluates system configuration and software to ensure effective use of hardware resources.
Addresses and resolves hardware, software and customer issues.
Engages users to determine their potential future business requirements.
Provides positive customer experience with each customer interaction.
Responsible for installation and maintenance of routine hardware/software systems and supporting smaller user groups.
Supports simple hardware/software applications.
Receives instruction and implements ways to optimize PC hardware resources in achieving business objectives.
Assists with maintenance of local area network server systems. Impact is on limited to smaller areas of the business. Responsible for a single or small group of basic applications.
Regularly receives direction.