Softworld, Inc. Information Technology Services
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http://www.softworldtech.com
http://www.softworldtech.com
USD
18
28
HOUR
true
Job Title: Operation Center Specialist
Job Location: Atlanta Georgia 300333
Onsite Requirements:
Job Description:
Minimum Requirements:
Skills required but are not limited to:
** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role. **
Operation Center Specialist
Posted: 07/31/2024
2024-07-31
2024-09-05
Employment Type:
Contract to Hire
Industry: IT
Job Number: BBBH77819_1722384343
Pay Rate: US$18 - US$28 per hour
Job Description
Job Title: Operation Center Specialist
Job Location: Atlanta Georgia 300333
Onsite Requirements:
- call center experience
- customer support skills
- Background in military, police force, public health, EMS or similar
Job Description:
- The contractor shall provide services in support of the following functions. The contractor shall:
- Review and document all calls and will initiate appropriate reports and emails for review and approval by leadership.
- Track and log all incoming calls, faxes, email to the OPS CTR REPORT mailbox using established logs and the SNS call log system.
- Monitor all relevant electronic mailboxes, and work with the appropriate personnel to follow-up with required actions.
- Monitor television news broadcasts and relay important stories and developments to the Planning and Information coordinator or Duty Officer.
- Become proficient in the use of the Ops Ctr application system to initiate alert and notification procedures when directed by the Ops Ctr Officer, and become proficient in the use of remote devices to operate all system devices in the Ops Ctr.
- Route important operational calls directly to other SNS staff and SNS leadership, as necessary.
- Become knowledgeable about other programs and services within the SNS, and how to refer customers and others appropriately.
Minimum Requirements:
- Bachelor's Degree or equivalent + 4 years' related experience
Skills required but are not limited to:
- Ability to prioritize tasks and scope with occasional periods of stress when dealing with critical situations.
- Demonstrates strong customer relations capabilities to achieve customer satisfaction with SNS services.
- Experience working in a call center environment where teamwork was an essential element of service delivery.
- Ability to consistently work some weekends on a rotating schedule. Day or night shifts are available.
- 2+ years of demonstrated experience in public health preparedness, emergency management, emergency medical services (EMS), military/police force, or other relevant experience.
** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role. **
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